Cancellation Conditions
Both parties can cancel this agreement by providing a 90-day written notice. Please ensure that the following conditions are met to process your cancellation:
1. Notice Period:
A written notice of cancellation must be provided 90 days in advance. This notice should be submitted via email or mail to our customer service department.
2. Outstanding Invoices:
All outstanding invoices must be fully paid and up-to-date at the time of the cancellation request.
You agree to remain current on all invoices and continue paying the retainer during the 90-day cancellation period.
3. Project Delivery:
Any unfinished projects that have been fully paid for will be completed and delivered within the 90-day notice period.
Refund Policy
Refunds will be considered under the following terms:
Partial Refunds:
- If you have prepaid for services beyond the 90-day notice period, a partial refund for the unutilized period will be processed after deducting any applicable fees.
No Refunds:
- No refunds will be provided for services already rendered.
- Retainer fees paid during the 90-day cancellation period are non-refundable.
How to Submit a Cancellation Request
To submit a cancellation request, please follow these steps:
1. Written Notice:
- Send a written notice of your intent to cancel via email to [Email Address] or by mail to [Mailing Address].
- Include your account details and a brief reason for the cancellation.
2. Verification:
- Our customer service team will verify your account status and outstanding invoices.
- Once verified, we will acknowledge the receipt of your cancellation request and confirm the start of the 90-day notice period.
3. Finalization:
- Ensure all outstanding invoices are paid and continue paying the retainer during the notice period.
- We will complete and deliver any unfinished, fully paid projects within the 90-day period.
Contact Us
If you have any questions or need assistance with the cancellation process, please contact our
customer service team at [email protected] or 561-450-6721. We’re here to help!